Refund policy

At Promozest LLC, we are committed to providing high-quality custom T-shirt products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

Refund Eligibility

To qualify for a refund, the item must be unused and in the same condition received, in original packaging, and the refund request must be made within 30 days of purchase. Proof of purchase or order confirmation is required.

Non-Refundable Items

Items showing signs of use, wear, or damage, items with missing or damaged packaging, clearance or final sale items, custom or personalized T-shirts (unless defective or incorrect), and digital products are not eligible for refunds.

Refund Process

To request a refund, contact our support team with your order details. Once reviewed, we will provide return instructions if applicable. Returned items will be inspected, and if approved, refunds will be processed within 7–10 business days to the original payment method.

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered. Shipping charges are non-refundable and may be deducted from the refund.

Need Help?

If you have any questions about our refund policy, our support team is always ready to assist you.